Funds

CSGOEmpire is fully responsible for letting you withdraw your funds. Even in the event of a major hack or theft, or any other disaster, we are still responsible for allowing you to withdraw your funds. We will always ensure to hold enough funds in back-up reserves so that everybody can withdraw their funds.

While we wish that CSGOEmpire would stay up always and forever, it is still very likely that one day in the future, CSGOEmpire will close down. When that happens, we will again make sure that you will have enough time to withdraw your funds.

There is a slim chance that CSGO skins will become untradeable in the future. In this event, it would be impossible for us to let you withdraw CSGO skins. In this case, we would allow you to withdraw your funds with Bitcoin and other cryptocurrencies. We would also do our best to offer withdrawals with fiat money, although we cannot guarantee that just yet.

We are big on bug bounties and reward whitehats generously. If you have found a harmful bug or exploit on Empire, contact our support team and they will connect you to the right person. You will be awarded with a bug bounty in crypto commensurate with the severity of the bug, if responsibly disclosed.

If we decide to close your CSGOEmpire account, we will still allow you to withdraw your funds. However, there is an exception: if you received your funds via bugs, exploits, skin price manipulation, or other malicious methods, we reserve the right to confiscate these funds or block your deposits.

Referring yourself is not allowed. Accounts found to be abusing the affiliate system by referring themselves may have restrictions placed on their account(s) such as having their referral earnings withheld and/or having their affiliate code changed to ‘empire’ without warning.

Accounts that have not accessed CSGOEmpire for a period of 6 years or longer will be considered dormant. CSGOEmpire will assume all funds left on dormant accounts including their balance and any available bonus cases. Dormant accounts may be deleted.

If you lose any funds directly due to a bug, or a system error, we will be responsible for returning your funds.

Account Security

You are responsible for ensuring that your account is secure. We will not be liable for any losses or damages from your failure to comply with this security obligation. We highly recommend that you set up two-factor authentication for added security.

CSGOEmpire accounts are not intended to be shared. If somebody else logs into your account, we will not be liable for any damages or losses.

Betting

All bets are final. If you lose your funds by betting, we will not give you a refund.

Although we do our best to prevent it, there will be technical issues sometimes. Every once in a while, specific withdrawing methods may be temporarily disabled. Even if you are temporarily unable to withdraw, we will not be liable for any lost bets. If you feel that you cannot control the temptation to bet, we highly recommend using the self-lock feature.

Deposits & Withdrawals

By default, we are not liable for providing refunds for any deposits.
When making deposits with CSGO skins, it's impossible for us to provide a refund. We utilize a peer-to-peer system on our CSGO deposit and withdrawal system, which means we can't revert any trades.
Due to occasional Steam instability issues or other software bugs, the peer-to-peer system may rarely lead to loss of funds. These are solely your liability and trading is conducted solely at your own risk. Refunds may be provided at our sole discretion, but we reserve the right to not take any action.
When depositing or withdrawing with cryptocurrencies, you are responsible for ensuring that the transactions are done with the correct currency and the right address. If you make a mistake, we will not be liable for it.
When depositing CSGO skins, you are responsible for ensuring that you send the items to the correct account and within the given timeframe. If you make a mistake, we will not be liable for it.
When depositing or withdrawing with CSGO skins, you are responsible for ensuring that the prices are correct. If you withdraw something overpriced or deposit something underpriced, we will not be liable.
CSGOEmpire doesn't generate any profit from fees in the deposit and withdrawal process. However, there may be fees by 3rd-party payment processors. The players will have to cover these fees.
We will do our best to make the deposit and withdrawal system intuitive and easy to use. We will do our best to safeguard you from making any mistakes or accidents that could cause monetary losses. However, mistakes can happen and will happen. We will not be liable for your mistakes.
When withdrawing with cryptocurrencies, we typically allow you to withdraw 4,500 coins before KYC checks are required. There are some scenarios where our security system will require these checks to be completed before this limit is reached.